PROCESS REDESIGN & IMPLEMENTATION
Suffering a declining census, this department shows what happens when management has to react with layoffs. Instead of tailoring the workforce to the new reality, an across the board workforce reduction was ordered. Missed meals and breaks dramatically increased, quality and staff morale went down. The installation of proper productivity management systems would have avoided this problem.
ONCOLOGY CLINIC PROCESS REDESIGN
By identifying work bottlenecks, rework and waste, this clinic improved its through-put by 35%. In other words, the clinic was able to see 95 patients per day (up from 70) by redesigning operation using lean methods and techniques.